Exchange and Return Policies

AT REINA DIAZ ONLINE WE HAVE A SATISFACTION GUARANTEE IF THE MODEL DOESN'T FIT YOU OR YOU DON'T LIKE WE CHANGE IT WITHOUT ADDITIONAL COSTS *. CAN I MAKE CHANGES OR RETURNS OF THE ITEMS I PURCHASED? All changes or returns once received at our facilities are made to an electronic wallet DO I HAVE TO PAY ANYTHING TO REQUEST A CHANGE OR RETURN? In regular purchases you just have to contact the phone 312 111 28 44 to request your change, we will generate a return guide for the return of your item, except for purchases with coupons, promotions or discounts where the cost of sending your address to our facilities run on your own. WHAT IS THE DEADLINE TO BE ABLE TO MAKE A CHANGE OR RETURN? The deadline for any return or exchange is 30 calendar days once receipt of the package has been confirmed. Reina Diaz Online reserves the right to reject returns reported or sent after the deadline, or garments that are not in the same conditions in which they were received. HOW CAN I MAKE A CHANGE OR RETURN? Contact us: Send us the products in the same conditions in which they arrived at Attention: Online Sales Department Reina Diaz Online Cristobal Colon 1045-C, Col. Santa Cristina, Villa de Alvarez, Colima. CP 28973 WHERE CAN I FIND THE SUMMARY OF MY ORDER? You can find it attached in the notifications that you will receive by email after sending your order, or in the My Account section accessing the details of your purchase. Remember that it is essential for any exchange or return. CAN I CHANGE OR RETURN ANY ITEM? Yes, as long as they are in perfect condition and with their corresponding labels. ARE RETURNS IN CASH? All changes and returns are made to an electronic wallet, so you can use it on your next purchase. This purse is valid for 60 calendar days after being generated. CAN I CHANGE A MODEL FOR ANOTHER SIZE? All returns for size change generate an electronic wallet, which you can use to make a new purchase. CAN I EXCHANGE ONE MODEL FOR ANOTHER? All returns for model change generate an electronic wallet, which you can use to make a new purchase. If you have more questions about exchanges and returns, do not hesitate to contact us either by phone, email or WattsApp. Telephone: (312) 330-4823 Mail: WattsApp: (312) 111-2844