Shipping policies

Shipping and Deliveries Shipping rates are based on the cost of purchase, and delivery time varies according to distance. Free shipping All purchases over $ 2,499.00 (two thousand four hundred and ninety-nine pesos 00/100 M.N.) have free standard shipping. In purchases less than $ 2,499.00 (two thousand four hundred and ninety-nine pesos 00/100 M.N.) the shipping has a cost which will be notified on the shipping screen when placing an order. Express delivery For purchases over $ 5,000.00 (five thousand pesos 00/100 M.N.) express shipping has no cost. For purchases of less than $ 5,000.00 (five thousand pesos 00/100 M.N.) express shipping has a cost which will be notified on the shipping screen when placing an order. Delivery time In standard shipments the delivery period is 3 to 8 business days depending on the delivery area. In Express shipments the delivery period is 24 to 48 hours depending on the availability of the service in the delivery area. In case the express service had been paid but the area does not have coverage, Reina Diaz Online will contact the customer to inform them of the situation and to refund the shipping cost. Any order may have delays in delivery due to the following factors: 1) Due to the accreditation in payments (Delay by the payment system). 2) The destination area is difficult to access or limited access where the package will be delivered. 3) The product is on request. 4) Parcel companies are experiencing delays in deliveries due to the health contingency (Covid-19). You must take into account that your first purchase is a payment accreditation time of 30 minutes to 48 hours. In order for your purchase to be eligible for the NEXT DAY delivery service, you must meet the following requirements: 1) Have paid and have your payment accredited before 1:00 p.m. Pacific time (UTC -6) 2) That the shipping area has service coverage. All shipments are measured under the concept "Business Days" which refers only from Monday to Friday, except holidays with a schedule from 9 to 18 hours. You will be informed via email of your guide number of the package ( s). The company Reina Diaz Online is not responsible in case of theft or damage of your product for reasons or actions of the company responsible for parcels. In case you want to insure your package, please inform us via email to guarantee the total value of your item (s) against possible theft or damage in transit. This charge is 2% of the total value of the items. which have to deposit them, send their proof via email and notify the insurance payment via whatsapp to (312) 111 28 44.